KEYTRACS SMS Terms

1. Program name and purpose

The messaging program is the KEYTRACS Transactional Messaging Program. Messages may be sent by KEYTRACS or by a locksmith business using KEYTRACS on its behalf. Messages may include appointment confirmations or reminders, service updates, job-status notices, quotes, invoices, payment confirmations, account notices and security-related communications.

2. How a recipient opts in

A recipient must affirmatively provide the consent required for the applicable message type before SMS or MMS is sent. Acceptable opt-in methods may include an unchecked consent box, signed electronic or written consent, a documented verbal consent process where legally permitted, or another affirmative method that clearly identifies the messaging purpose. Merely providing a phone number does not by itself authorize unrelated marketing messages.

A locksmith subscriber using KEYTRACS is responsible for keeping evidence of consent and for ensuring that the language shown at the time of consent accurately describes the messages that will be sent.

3. Recommended consent disclosure

If marketing or promotional messages are ever offered, they require any separate consent and disclosures required by applicable law and carrier rules. Consent to transactional messages does not automatically constitute consent to marketing.

4. Message frequency

Message frequency varies according to the requested locksmith service, job activity and account activity. A customer may receive multiple service-related messages during an active job or billing workflow.

5. Message and data rates

Message and data rates may apply according to the recipient's wireless plan. KEYTRACS and participating locksmith businesses do not control carrier rates.

6. Opting out

Reply STOP to a KEYTRACS-enabled text message to opt out of further messages from that sending number or messaging program. Where supported, standard opt-out keywords such as END, CANCEL, UNSUBSCRIBE or QUIT may also be honored. After an opt-out request, a final confirmation message may be sent. No further non-exempt messages should be sent unless the recipient subsequently provides valid consent again.

7. Help

Reply HELP for assistance or contact support@keytracs.com. A locksmith business using KEYTRACS may also provide its own customer-service contact information in messages.

8. Carrier disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier networks, device availability, recipient settings and other conditions outside KEYTRACS's control.

9. Privacy and no sale/share of SMS consent

KEYTRACS does not sell mobile numbers, SMS opt-in data or SMS consent records. We do not share SMS opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes. Limited disclosure to communications providers, carriers and subcontractors is permitted only as necessary to deliver messages, maintain the service, prevent fraud, provide support or comply with law. See our Privacy Policy.

10. Subscriber obligations

Locksmith businesses and technicians using KEYTRACS messaging features are responsible for sending only lawful, authorized messages; using accurate sender identification; honoring opt-out requests promptly; maintaining consent records; avoiding purchased or scraped contact lists; avoiding deceptive content; and following applicable privacy, consumer-protection, telemarketing and messaging rules. KEYTRACS may suspend messaging access for suspected spam, fraud, abusive traffic, unauthorized messaging or other material violations.

11. No emergency messaging

KEYTRACS SMS is not an emergency service and should not be relied upon for emergency communications or situations where delayed delivery could create a risk of harm.

12. Changes

These SMS Terms may be updated as messaging features, carrier requirements or legal obligations change. The current version will be posted on this page with an updated effective date.

13. Contact

For messaging questions, contact support@keytracs.com.